“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.” ~ Patrick Lencioni
Creating and sustaining high-performing and high-value-creating team is never by accident. Such team’s characteristics often include:
- Trust in the team members’ capabilities and delivery
- Executive sponsorship and supportive team leader
- Common understanding of the team’s goals and measures
- Clearly defined roles and responsibilities
- High energy, dedication, and effective relationships with all stakeholders
Our approach to team coaching begins with gaining an objective understanding of each team member’s roles and responsibilities, the existing working dynamics, and the results expected of the team. In other words, we will start by baselining with a TRUST Index assessment of current team performance through interviews and meetings. Each team member including the leader is required to take the assessment which takes only 10 to 15 minutes to complete.
Studies show that 9 out of 10 conversations miss the mark.
Transparency with open, clear, timely, and effective communication is required to build strong trust that bonds the team and set the stage for high team performance yielding higher value. The TRUST Index fleshes out the perceptions and believes each team member holds towards the team. In the meantime, we will gain an understanding of the team’s performance measures and the expected results.
Armed with the assessment results, we will develop an improvement recommendation including a roadmap with milestones to track progress. As part of the roadmap tasks, we then proceed to meet with the team individually and as a group to further analyze the symptoms and root causes.
Though every team is different, high-performing teams can positively impact a company’s bottom line. As team dynamics changes over time with new business events and activities, arming each and every team leader and team member with the techniques and understanding of how our neurochemicals work when we communicate will definitely benefit the organization for the long haul. Above all that, the team leaders and members gain the knowledge and techniques acquired that will also benefit their personal lives for the years to come.
